Benefits of ordering from Javena

Why choose Javena?

At Javena, you benefit from excellent service, fair prices and reliable delivery.

At Javena, we are not only about supplying products, but about providing solutions. We combine a broad range of products with personal service, professional support and a strong commitment to our customers.

Since 2014, we have been helping both private customers and businesses looking for quality, reliability and convenience, all under one roof.

In our webshop, you will find an extensive selection of products relating to safety, security, office supplies and more.

But we do more than simply sell products: we listen to your needs, think along with you, provide advice where needed, help you create a plan and take care of the process from A to Z.

Our key benefits

Personal contact and free advice

At Javena, you will not be dealing with an impersonal customer service department at a distance.

Have a question or are you unsure about a product? You can contact us directly and receive a personal response.

You can reach us by phone, email or WhatsApp. We deliberately use WhatsApp because it is quick, accessible and informal.

We think along with you and provide honest advice, even when another product or solution would be a better fit for your situation.

Knowledge and practical advice

Finding a product is often not the hardest part. Choosing the right product is.

That is why we do not just try to tell you what you can buy, but especially what you need and why.

Whether you are looking for the right size door cylinder, a suitable safe, personal protective equipment or a solution for multiple doors, we help you understand the options and make a suitable choice.

Our extensive information pages, buying guides and other knowledge content are an important part of this.

Solution-oriented

We look beyond the product you initially have in mind.

Sometimes a single purchase is all you need. In other situations, a combination of products, a custom solution or a different approach may be more appropriate.

That is why we like to look at the problem or need behind your question. From there, we work with you to find a practical solution that fits your situation, requirements and budget.

For private customers and businesses

Javena serves both private customers and businesses.

Private customers can come to us for something as simple as a single door cylinder, safe or set of PPE. For businesses, we can also help with larger quantities, recurring supplies, key plans and other customised solutions.

The size of your order does not determine how seriously we take your question.

A focused range of products

Our range is built around a number of clear product groups, including safety, security, hardware and locking solutions, safes, PPE and office supplies.

By combining these product groups, we can also help customers when a request goes beyond a single product.

We are continually expanding our range when we see that a product or solution genuinely adds value.

Fair prices

We aim to offer fair prices for reliable products and good service.

We do not necessarily aim to be the cheapest. We do want you to understand what you are buying, what you are paying for and why a particular solution is or is not suitable.

For larger quantities, volume discounts and bundle discounts may also be available, depending on the product and combination.

Additional benefits

In addition to our personal service and advice, we offer several practical benefits.

• 30-day return period – Plenty of time to consider your purchase, without unnecessary hassle.
• Free shipping – Free shipping applies from €149 within the Netherlands and from €250 to Belgium. For other countries, no free-shipping threshold applies.
• Volume discounts – Larger quantities, lower prices.
• Bundle discounts – Combine selected products and benefit from a more attractive total price.
• After-sales service – You can also contact us after your purchase with questions, problems or help using your product.
• Fast dispatch – Order today, dispatched within one working day.*
  That way, you know what to expect and won't have to wait unnecessarily long for your order.
• Delivery within and outside the Netherlands – We deliver wherever you need us.

From purchase to after-sales service

Our service does not stop once your order has been shipped.

Do you have a question after receiving your product, have you run into a problem or are you unsure how to use something? Feel free to contact us.

We believe it is important that you do not just buy the right product, but can actually make good use of it afterwards.

Custom solutions for businesses and private customers

Some questions do not fit into a single product page or standard shopping cart.

For example, you may need multiple cylinders that work together, a key plan, a larger business order or a combination of products for a specific situation.

In such cases, we are happy to look at the possibilities with you.

Tell us what you need. We will think along with you to find a suitable solution.

Javena: more than a webshop

Javena started as a webshop, but we want to offer more than just a place where you can order products.

We combine products, knowledge, personal contact and service to help our customers as effectively as possible.

Whether you know exactly what you need or are not sure where to start, you are always welcome to contact us.

Javena – The key to order and security.