Privacy Policy

Download our privacy policy in PDF format here.

Also see our terms and conditions.

Table of Contents

1. Definitions
2. Applicability
3. Processing of Personal Data
4. Purposes of Processing
5. Retention Periods
6. Sharing Personal Data with Third Parties
7. Cookies
8. Rights of Data Subjects
9. Security of Personal Data
10. Changes
11. Contact

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1. Definitions

Javena: Javena, established in the Netherlands and registered with the Chamber of Commerce.
Customer: any natural person or legal entity using the services of Javena.
Personal Data: all data that can directly or indirectly be traced back to a person.
Processing: any operation relating to personal data, such as collection, storage, and use.

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2. Applicability

2.1 This privacy policy applies to all processing of personal data by Javena.

2.2 Javena processes personal data in accordance with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR).

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3. Processing of Personal Data

3.1 Javena processes personal data when you use our services and/or when you provide this data to us yourself.

3.2 This may include the following data:

• first and last name;
• address details;
• phone number (optional);
• email address;
• bank account number;
• other data you actively provide, for example through correspondence or an order.

3.3 Javena does not intend to collect data from individuals under the age of 16 without parental or guardian consent. If you believe this has occurred, please contact us so we can delete the data.

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4. Purposes of Processing

4.1 Javena processes personal data for the following purposes:

• processing and handling orders and payments;
• delivering products and services;
• maintaining contact with customers;
• informing customers about changes to products and services;
• sending newsletters and offers (if consent has been given);
• complying with legal obligations, such as administrative and tax requirements.

4.2 Personal data is processed exclusively on the basis of one of the following legal grounds:

• performance of a contract;
• legal obligation;
• consent of the data subject;
• legitimate interest of Javena.

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5. Retention Periods

5.1 Javena does not retain personal data longer than necessary for the purposes for which it was collected.

5.2 Data that is part of the administration, such as invoice data, is retained for at least 7 years due to legal obligations.

5.3 Other personal data is retained as long as necessary for the execution of the agreement or as long as required by law.

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6. Sharing Personal Data with Third Parties

6.1 Javena does not sell personal data to third parties.

6.2 Personal data is only shared with third parties when necessary for:

• the execution of the agreement;
• processing payments;
• shipping orders;
• complying with legal obligations.

6.3 Agreements are made with parties that process personal data on behalf of Javena to ensure an appropriate level of security and confidentiality.

6.4 Personal data may be shared with, among others:

• webshop and hosting platforms;
• payment service providers;
• shipping and logistics partners;
• accounting and administrative service providers;
• review platforms (such as WebwinkelKeur), if applicable.

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7. Cookies

7.1 Javena uses functional and analytical cookies that are necessary for the proper functioning of the website and improving the user experience.

7.2 Cookies are small text files that are stored on your device during your first visit to the website.

7.3 You can configure your browser to refuse or delete cookies. This may affect the functioning of the website.

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8. Rights of Data Subjects

8.1 You have the right to:

• access your personal data;
• have your data corrected or deleted;
• object to processing;
• withdraw your consent;
• request data portability.

8.2 Requests can be submitted via info@javena.nl.

8.3 Javena will respond within 30 days at the latest.

8.4 If you believe that Javena is not handling your personal data correctly, you have the right to file a complaint with the relevant supervisory authority.

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9. Security of Personal Data

9.1 Javena takes appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.

9.2 If you suspect misuse or a security issue, please contact us.

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10. Changes

10.1 Javena reserves the right to amend this privacy policy.

10.2 The most current version is always available on the Javena website.

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11. Contact

For questions regarding this privacy policy or the processing of personal data, please contact: info@javena.nl.