Delivery time

On this page you can find more information about our shipping times and estimated delivery times. For information about shipping costs, shipping options and other related matters, please visit our Shipping Options/Costs page.

Ordered today, shipped within one business day*

For items where no different shipping time is stated, we aim to ship orders placed today within one business day.

Please note:

  • This shipping commitment applies to orders placed on Dutch business days.
  • In principle, this shipping commitment applies to all orders, unless a different shipping time is clearly stated for the product or elsewhere on our website.
  • The shipping commitment applies where shipping within one business day is practically possible.
  • Typographical errors, stock discrepancies and unforeseen circumstances excepted.
  • The shipping commitment does not apply to custom-made orders and custom projects.
  • For larger orders, an order may be shipped in part, with the remaining items following at a later time.

If there is an exception to the stated shipping commitment, we will try to indicate this as clearly as possible on our website. If a deviation only becomes known after an order has been placed, we will communicate this as soon as possible.

Shipping time and delivery time are not the same

It is important to distinguish between shipping time and delivery time.

Shipping time refers to the time we need to process your order and hand it over to the carrier or supplier.

Delivery time refers to the time required after that for the order to actually reach you.

We have control over the shipping time. The actual delivery time also depends on factors such as the destination, type of shipment, carrier and any circumstances that may occur during transport.

An order placed today and shipped within one business day may therefore still be in transit for several business days, depending on the destination.

Delivery times for shipments within the Netherlands

For orders shipped within the Netherlands, the estimated delivery time is in many cases 1 to 2 business days after shipment.

Weekends, public holidays, periods of high demand or delays during transport may result in a longer delivery time.

The shipping method may vary depending on the order. This depends, among other things, on the product, supplier, size and weight of the shipment and destination.

For larger or heavier products, such as certified safes, a specialised transport service may be used. In such cases, the delivery time and method of delivery may differ from those of regular parcel shipments.

Delivery times for shipments outside the Netherlands

Orders shipped to an address outside the Netherlands generally have to travel a greater distance. This can result in longer delivery times.

For Belgium, the estimated delivery time is in many cases approximately 1 to 3 business days after shipment.

For other European countries, the estimated delivery time is generally approximately 2 to 5 business days after shipment.

For destinations outside Europe, you should generally allow for a longer delivery time, often approximately 1 to 2 weeks after shipment.

The delivery times stated are indicative. Actual delivery times may vary from one order to another.

Delivery times for custom-made orders

The shipping time for custom-made orders is generally longer than for ready-made items that are immediately available.

Examples include:

Where possible, we will provide information about the expected shipping and delivery time for custom-made orders in advance.

Do you need your order quickly?

You may need your order, or part of it, quickly. For example, because you need something for a project that cannot be delayed, a deadline is approaching or you simply have little time available.

Let us know.

We can assess whether the requested shipping and delivery time is realistic and what options may be available.

Please note that we are always partly dependent on external carriers and other parties for the actual delivery.

What if fast shipping is not possible?

It may occasionally happen that we cannot ship a particular item within the stated timeframe. If this was not indicated with the product beforehand, we will contact you as soon as possible.

We will discuss whether a longer shipping time is acceptable to you. If you cannot wait any longer, we will look for an alternative where possible.

This is always done in consultation with you.

For example: you have ordered a door cylinder that is not currently available for fast shipment. If you indicate that you urgently need the cylinder, we may be able to suggest an alternative that is available sooner.

Questions or unclear information?

Are you unsure about the shipping or delivery time, or is anything still unclear after reading this page?

Feel free to contact us via WhatsApp, email or telephone. We are happy to help clarify the expected shipping and delivery time before you place your order.

Not satisfied with the delivery time?

For the actual delivery time, we are partly dependent on external carriers.

If an order takes longer to arrive than expected, you can first use the tracking information provided with your shipping confirmation to check when the shipment was handed over to the carrier by us or our supplier.

If the tracking information shows that the shipment was handed over on time, any subsequent delay may be the responsibility of the carrier. In that case, we recommend contacting the relevant carrier directly with any questions or complaints.

Of course, you can always contact us if you are unable to resolve the issue yourself or would like us to look into the situation with you.

* The shipping commitment applies subject to the conditions described on this page.

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